Store Returns

Path · Store > Store Management > Store Returns

Online order returns (online order – returned at a store) and offline sales returns (offline sale – returned at a store) are managed together in this menu.
Once you create a return from the order or sales screen, you can look it up and process it here.

💡 Key Features

✅ Online Order Returns and Offline Sales Returns can be viewed together from the tabs.
✅ Once you create a return from the order or sales screen, you can look it up and process it here.
✅ Use the [Online Order Returns] · [Offline Sales Returns] buttons on the right of the screen to filter by return type.
✅ For stores with inventory management (Y), store inventory is restored when the return is completed.
✅ Search results can be exported to Excel.
💡 Cancel only changes the status — no inventory is restored. If inventory needs to be restored, be sure to process it as a store [Return].

📌 User Flow

Open the Store Returns screen
Look up the returns already received, by type
View them separately with [Online Order Returns] or [Offline Sales Returns]
Process [Cancel Return] from the return detail if needed
Process [Complete Return] from the return detail if needed

📋 Store Returns Screen

Step 1. Understanding Return Types

There are two types of store returns, and each follows a different flow.

Type	Description	View Tab
Online Order Return	A channel (online) order for which a return has been received at a store	[Online Order Returns]
Offline Sales Return	A sale generated directly at the store (offline) for which a return has been received at that store	[Offline Sales Returns]

💡Online returns include a pickup stage, so they follow the existing return flow.
💡Offline returns have a simple structure: [Sale Confirmed] → [Return Completed].

Step 2. Understanding Return Statuses

Status	Description
반품임시저장 (Return Draft)	Created but not yet confirmed
반품접수 (Return Requested)	Return received. Pickup to follow
반품회수중 (Return In Pickup)	Courier pickup or direct collection in progress
반품취소 (Return Cancelled)	Return processing has been cancelled
반품완료 (Return Completed)	Return fully processed. Inventory is restored only for stores with inventory management (Y)

💡 Return Status Flow

Online: Return Draft → Return Requested → Return In Pickup → Return Completed
Offline: Return Draft → Return Completed → (if needed) Return Cancelled
For added flexibility, offline sales returns can still be cancelled after [Return Completed] → [Return Cancelled].

Step 3. List Columns

Column	Description
No.	Row number in the search results
Return ID	Return number automatically assigned by MOMS (e.g., RTN-260804-00000001). Click it to open the detail screen
Order ID	The linked MOMS order number
Channel Order No.	Original channel order number
Channel Name	The sales channel where the order was placed
Orderer Name	Name of the person who placed the order
Recipient Name	Name of the actual recipient
Return Status	Shown as a status badge
Order History	Click the icon to open the order timeline modal
Return Progress	Shows the completed / total return quantity as a progress bar (e.g., 2/2)
Return Amount	Total refund amount for the return
Store	The store handling the return
Carrier	The courier handling the pickup
Picked Up	Y/N
Pickup Tracking Number	Tracking number for the pickup
Return Completion Date	Date the return was fully processed

🔄 Return Processing Details

Step 1. Offline Sales Returns

You can look up returns received against store sales in Confirmed status and complete the return processing.

Field	Required	Description
Sale ID	—	The linked sale is shown automatically
Sale Date	✅	Date of the original sale
Store	✅	The store processing the return
Inventory Type	✅	Normal / Damaged — can be applied to all lines at once
Return Reason	✅	Can be applied to all lines at once
Return Reason Detail	—	Free text
Return Qty	✅	Enter a quantity no greater than the original sold quantity (partial returns allowed)
Return Amount	✅	Calculated automatically as qty × unit price; editable

Button	Action	Inventory Change
Receive Return	Return processing complete	Inventory is restored only for stores with inventory management (Y)
Cancel Return	Can be cancelled even after the return is completed	The restored inventory is deducted again

💡 When a return is completed, the sales amount is recorded as a negative (-) amount.
💡 For stores with inventory management (Y), store inventory is restored when the return is completed.

Step 2. Processing Online Order Returns

You can create store returns for online orders, and look up and manage the ones already received.
They follow the online return status as-is, and the buttons available in each status are as follows.

Current Status	Available Actions
반품접수 (Return Requested)	Revert to draft (manually created returns only), Manual Pickup, Direct Pickup Completed, Cancel Return
반품회수중 (Return In Pickup)	Complete Return, Cancel Return

⚠️ To change the pickup location from the store to the WMS while in Return Requested status, cancel the return and re-create it manually.