Returns
Path · Orders > Returns > Returns
Returns created via channels or manually are gathered here to track the full journey from return intake to pickup and completion.
Approve/reject cancellations, request return pickups, and complete returns on this screen.
💡 Key Features
✅ Cancellations and returns are managed in status tabs.
✅ Approve or reject cancellation requests.
✅ Handle the stages return intake → pickup request → return completion.
✅ Individual returns can be filed from the order detail screen in Orders.
✅ Query results can be exported to an Excel file.
✅ A button collects returns from API-linked channels.
📌User Flow
When a return is needed, file it from order details or via Import Returns
After creating the return, open its detail screen
View items by status in the Returns tabs
Returns flow: create → (if manual) draft → in progress → pickup request → completed
If needed, API-linked channels can collect returns immediately (manual schedule run)
🔄 Returns Screen
Understanding Return Statuses
Status | Meaning | Available actions |
|---|---|---|
Return Draft | Created but not yet filed. Freely editable | Cancel Return button / products can be removed; pickup and return-destination info editable |
Return Received | The return request is officially filed, waiting for pickup/processing | WMS Resend button / Cancel Return button / Back to Draft button |
Pickup In Progress | The return items are being picked up | Cancel Return button / Re-request Pickup button / Partial Complete (force close) button |
Returned | All return items received; processing finished. Final state | |
Partially Returned | In WMS-linked returns, only part of the requested quantity was received before closing. Final state | |
Return Cancelled | The return was canceled before completion. Final state. |
Return status flow
Create → Return Draft → Return Received(manually created returns)Create → Return Received(returns collected from channels via API)Return Received → Pickup In Progress(automatic when using a WMS and filed with pickup = Y)Pickup In Progress → Returned(when the WMS confirms the return)Pickup In Progress → Partially Returned(the WMS closes it with partial receipt)
⚠️ Canceling a filed return does not automatically cancel the carrier pickup. Always check the carrier pickup before proceeding.
Step 1. How to Create a Return
Orders > order details > file a return from the order items
Orders > Import Returns menu > file returns in bulk
Step 2. Return Creation Details
Check the order info, select products, and register pickup and return-destination info.
Be sure to verify the pickup and return-destination info.
Check order info, select products
[👉Order & product info]
Stock condition by return reason : this condition is sent to the WMS and seen by warehouse staff.
Return reason | Recommended grade |
|---|---|
Change of mind / wrong delivery / canceled-order pickup / delivery problem | A (Normal) |
Defective product / other | C (Damaged) |
[👉Pickup info]
The address where items will be picked up. Defaults to the customer's original shipping address. Edit it if the pickup location differs.
Pickup and return-destination info cannot be edited after filing, because it is sent to the carrier. Verify before filing.
* marks required fields.
[👉Return destination info]
Where the returned items will be received. Defaults to the warehouse the order originally shipped from.
Edit it to receive at a different warehouse.
Pickup and return-destination info cannot be edited after filing, because it is sent to the carrier. Verify before filing.
You can choose whether to pick up with the pickup Y/N flag.
* marks required fields.
Step 3. Actions by Return Status
Return Draft |
|
Return Received |
|
Pickup In Progress |
|
⚠️ Before canceling a filed return, always check the carrier pickup. Carrier pickups are not canceled automatically.
⚠️ Return Received → Pickup In Progress changes automatically when using a WMS and filed with pickup = Y.
💾 Save
Cancellation approvals/rejections and return actions take effect immediately on button click.
Return outcomes update the order status in Orders automatically.
Bulk return filing can be done in the Import Returns screen.
Frequently asked questions for this doc
[Return] ●A failure message has appeared. How should I handle it?
How do I initiate a return?
Once an order is confirmed, you can initiate a return from the order. Enter the return quantity and reason, then save to proceed with the return.
Who completes the return, and is the inventory automatically updated once it is completed?
When returns are collected through a warehouse using WMS, the warehouse operator handling the integrated WMS will inspect and confirm the returned items upon arrival.
Once confirmed, the status is automatically updated to “Return Completed” in MOMS, and the stock is automatically reflected in the on-hand inventory of the corresponding SKU.
You can also view this in the inventory history as a “Return Received” event.
How can I cancel a return?
If you cancel a return in MOMS after it has already been sent to WMS, a cancellation request will also be sent to the WMS.
However, if processing has already started in the WMS, the return may not be cancelable. Please check with your WMS operator.
Note that returns and pickups are handled separately. If the courier has already started the pickup, please contact your courier service directly to cancel the pickup.