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Frequently asked questions

Curated Q&A grouped by folder.

45 questions in total

Getting started

1 Q&A
  • • “Access Denied” message appears.

Products

18 Q&A
  • • [Mapping] ●A failure message has appeared. How should I handle it?
  • • Where do I find the channel product code and channel option code?
  • • I entered the wrong code. Will orders fail to come in?

Inventory

13 Q&A
  • • A purchase order isn't showing in the Inbound Completed list.
  • • Items were received under the wrong SKU. How do I move them to the correct one?
  • • My physical count doesn't match the system. How do I fix it?

Orders

10 Q&A
  • • Where can I check the full history of an order?
  • • How can I cancel a return?
  • • Who completes the return, and is the inventory automatically updated once it is completed?

Fulfillment

3 Q&A
  • • There's a fulfillment order in the Fulfillment Issue tab. How do I handle it?
  • • Can I cancel after issuing a fulfillment request?
  • • Once I issue a fulfillment request, can warehouse staff see it in WMS immediately?
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