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Frequently asked questions

Curated Q&A grouped by folder.

48 questions in total

Getting started

1 Q&A
  • • “Access Denied” message appears.

Products

18 Q&A
  • • [Products] ●A failure message has appeared. How should I handle it?
  • • [Mapping] ●A failure message has appeared. How should I handle it?
  • • Where do I find the channel product code and channel option code?

Inventory

14 Q&A
  • • [Products] ●A failure message has appeared. How should I handle it?
  • • Stop Receiving a Purchase Order in Progress
  • • Can I edit the quantity after confirming a purchase order?

Orders

11 Q&A
  • • [Return] ●A failure message has appeared. How should I handle it?
  • • Who completes the return, and is the inventory automatically updated once it is completed?
  • • How do I initiate a return?

Fulfillment

4 Q&A
  • • [Fulfillment] ●A failure message has appeared. How should I handle it?
  • • Can I cancel after issuing a fulfillment request?
  • • There's a fulfillment order in the Fulfillment Issue tab. How do I handle it?
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