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Frequently asked questions

Curated Q&A grouped by folder.

50 questions in total

Getting started

1 Q&A
  • • “Access Denied” message appears.

Products

18 Q&A
  • • [Products] ●A failure message has appeared. How should I handle it?
  • • [Mapping] ●A failure message has appeared. How should I handle it?
  • • I entered the wrong code. Will orders fail to come in?

Inventory

15 Q&A
  • • How do I add stock to the store?
  • • [Products] ●A failure message has appeared. How should I handle it?
  • • What is the order of purchase order statuses?

Orders

12 Q&A
  • • Can orders placed through an online channel be fulfilled from a store?
  • • [Return] ●A failure message has appeared. How should I handle it?
  • • Who completes the return, and is the inventory automatically updated once it is completed?

Fulfillment

4 Q&A
  • • [Fulfillment] ●A failure message has appeared. How should I handle it?
  • • Can I cancel after issuing a fulfillment request?
  • • There's a fulfillment order in the Fulfillment Issue tab. How do I handle it?
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