Products

🏷️ 상품 (Product) 실패메세지

#Finding Channel Mapping Codes
You can find a detailed guide in the link below.

If the channel product code and option code do not match, MOMS cannot recognize the SKU during order sync, which may cause order registration to fail.

Please correct the codes and try collecting the order again.

Note that if the codes do not match, inventory synchronization will also not work.

You must map each sales channel’s product and option codes to MOMS SKUs so that MOMS can automatically recognize the correct SKU when orders are received. Without mapping, order creation will fail.

Once mapping is completed, both order collection and inventory synchronization can be used.
Please make sure to complete the mapping.

If the inventory sync status is "Disconnected,"
inventory updates for that SKU will not be sent to the sales channels.

To enable inventory sync, click the "Inventory Sync" button (airplane icon) to switch it to a connected state.

If you attempt to sync but the status changes to "Pending," please check the failure message and take the necessary action.

MOMS does not provide a delete function to ensure data integrity.
Instead, you can manage products using status settings.

Products have two types of status: “Sales Status” and “Usage Status.”

If a product was registered incorrectly and you want to completely stop selling it,
set the Usage Status to Inactive.

Once Inactivated, the product will still be visible in the product list,
but it will no longer appear in receiving or inventory status views.

Sales Status : the product's selling state

• On sale ↔ Sold out can be changed in both directions.

• This value is not sent to channels, and can be changed manually, independent of stock quantity.

💡Usage Status : whether the product code is used in MOMS

• Inactive switch conditions
  The system automatically checks for open event documents (orders/receiving/inventory/fulfillment),
  and deactivation is blocked if any remain open. Once inactive, the product no longer appears in receiving/inventory views.

This issue is usually caused by one of the following:
① Missing required information
② Duplicate codes
③ Temporary WMS system issues

Please correct the information and resend using the WMS Sync button.

If there are any incomplete events (orders, receiving, inventory, or shipment) for the product, deactivation will be blocked.

Please close all related event documents first and try again.

SKU can be modified even after registration.
If you need to modify and save and then send a WMS (Logistics Management System) modification,
If you save it and press WMS Syncagain, it will be modified and sent.

If no value is entered, the system will automatically send 1×1×1 to the WMS (Warehouse Management System).

You can update the dimensions later once the actual measurements are available, but the updated values will not be re-sent to the WMS.

In warehouse operations, the actual size is measured during packing and used for fulfillment, so there is no need to worry.

There is no automatic rollback feature. You can restore the previous state by re-uploading the original backup file using bulk edit.

This is why it’s important to keep a backup before making changes.

Sales Status: On sale / Sold out
Usage Status: Active / Inactive

To completely stop selling a product, set the Usage Status to Inactive rather than changing the Sales Status.

Use an Excel formula (=B2*1.05) to calculate the new price, then paste the result as values before uploading.

The system reads the final values, not the formulas.

If you are using the file downloaded via Product Management → Export (for bulk edit), you can simply modify only the cells you want to change and leave the others as they are.

As long as you do not leave cells blank, there will be no unintended overwriting with empty values.

The template headers are the same as the bulk creation format. However, the bulk edit export is downloaded with all existing product information already filled in, and each row is identified based on the SKU.

Yes. Window-coded products are treated as independent products in MOMS, so you need to register them as separate mapping items.

Copy the option code cell value in Excel, then remove the product code portion from the beginning.

If you want to use an Excel formula, you can use:
= MID(option_code_cell, LEN(product_code_cell) + 1, 100)