Inventory
13 Q&A
A purchase order isn't showing in the Inbound Completed list.
The Receiving Completed list shows only products from purchase orders that have been fully received. Orders that have not yet been received can be checked in the Purchase Orders menu.
Items were received under the wrong SKU. How do I move them to the correct one?
Use Menu > Inventory Adjustment > Product Change.
You can adjust inventory by decreasing and increasing quantities for scenarios such as SKU changes, incorrect receiving corrections, or product substitutions.
Enter the quantity for the source SKU, and the inventory will be transferred to the target SKU.
My physical count doesn't match the system. How do I fix it?
Use the Menu > Inventory Adjustment > Stock Adjustment feature.
Select the target SKU and warehouse, then enter the quantity difference as an increase (+) or decrease (−) and provide a reason.
Once created, the warehouse manager can confirm the adjustment using the generated Inventory Adjustment ID, after which it will be immediately reflected in the inventory.
Please make sure to coordinate with the warehouse manager before finalizing the adjustment.
I want to check the inventory change history for a specific SKU.
Menu > Inventory > Inventory History.
You can see detailed records of various changes such as receiving, shipping, returns, and adjustments on a per-SKU basis.
I want to enable pre-selling on channels by setting reserved stock
Menu > Inventory > Inventory Status.
Enter the quantity in Virtual Stock. The entered Virtual Stock quantity can be modified later.
Please note that any changes will be synced to all channels linked via inventory synchronization.
What stock figure is synced to sales channels?
Total Available Stock is calculated as the sum of each warehouse’s Available Stock + Virtual Stock.
Please note that this does not represent the actual physical stock.
Which quantity represents the actual sellable stock when On-hand Stock and Available Stock are different?
“Available” is the quantity that can actually be sold.
Available Stock = On-hand Stock − Allocated (Pending Shipment) Quantity.
If there are orders already in the shipping process, the available stock will typically be lower than the on-hand stock.
Does completing an inbound update inventory immediately?
The Completed Receiving list displays only products from purchase orders that have been fully received.
For items that have not yet been received, please check them in the Purchase Orders menu.
Stop Receiving a Purchase Order in Progress
If you want to stop receiving items while a purchase order is in progress,
go to the purchase order detail page and click the [Partial Completion] button.
The purchase order will be closed with a “Partially Completed” status,
and no further receiving will be allowed.
Once completed this way, receiving will also be blocked in the WMS (Warehouse Management System).
What is the order of purchase order statuses?
Draft → Ordered → Partially Received → Received.
If only part of the order is received, the status becomes "Partially Received."
When everything is received, it automatically changes to "Received."
Can I edit the quantity after confirming a purchase order?
No. Once confirmed, quantities cannot be edited. If changes are needed, cancel the existing order and create a new one.
Purchase Order Not Found in WMS
If you have created a purchase order but it is not visible in the WMS (Warehouse Management System), please check the WMS Sync status on the list screen.
If the status shows a mark like the one below, it means the purchase order was not successfully transmitted to the WMS.
Go to the purchase order detail page and check the failure message, then take the necessary action.
Failure message: Sku 'PRD26060000041' Not Found
This message indicates that the product has not been sent to the WMS.
Please go to the product page and perform [WMS Sync].
How do I create a purchase order?
Go to Inventory > Purchase Orders and click the [+ Create Purchase Order] button at the top right to open the creation screen.
Enter the supplier, warehouse, SKU, and quantity, then save to create the purchase order in “Draft” status.
If a product is not registered via WMS Sync when creating the purchase order, the purchase order will not be sent to the WMS (Warehouse Management System).
In this case, please sync the product with WMS first before proceeding with the purchase order.