Orders
10 Q&A
Where can I check the full history of an order?
Click the clock icon (history icon) on the order list to open a modal showing the full order, fulfillment, and return timeline for that order.
How can I cancel a return?
If you cancel a return in MOMS after it has already been sent to WMS, a cancellation request will also be sent to the WMS.
However, if processing has already started in the WMS, the return may not be cancelable. Please check with your WMS operator.
Note that returns and pickups are handled separately. If the courier has already started the pickup, please contact your courier service directly to cancel the pickup.
Who completes the return, and is the inventory automatically updated once it is completed?
When returns are collected through a warehouse using WMS, the warehouse operator handling the integrated WMS will inspect and confirm the returned items upon arrival.
Once confirmed, the status is automatically updated to “Return Completed” in MOMS, and the stock is automatically reflected in the on-hand inventory of the corresponding SKU.
You can also view this in the inventory history as a “Return Received” event.
How do I initiate a return?
Once an order is confirmed, you can initiate a return from the order. Enter the return quantity and reason, then save to proceed with the return.
Can orders with issues be processed for shipment?
Orders that cannot be processed normally are automatically categorized under the Issue tab.
A Mapping Issue occurs when an order is not properly created because the channel’s product code is not mapped to MOMS product information, making it impossible to identify the product.
In this state, the order cannot be shipped and available stock has not yet been deducted.
Please check and map the product code to resolve the issue as quickly as possible.
Some orders failed after a bulk upload. What should I do?
Check the failure reasons on the upload result screen. Download the failed records, make the necessary corrections, and re-upload only the affected rows.
How do I handle an order in "Cancellation Requested" status?
Cancellation Requested is created when a cancellation request comes in from an API-connected channel. Approving moves it to "Cancelled"; rejecting returns it to "Confirmed." Note: the result is not sent back to the channel, so handle it on the channel side as well.
Some fields in the order detail aren't editable. Why?
Editable fields vary depending on the order status.
In Draft status, you can modify all fields including product, shipping information, quantity, customer details, and notes.
After the order is confirmed, only customer details and notes can be edited.
Can I revert an API-collected order back to Draft?
No. Orders collected via API start in "Confirmed" status and cannot be rolled back to Draft. If changes are needed, cancel the order and recreate it manually.
There are multiple badges on one order. What do they mean?
Order, Fulfillment, and Return statuses can progress simultaneously within a single order, and are broadly categorized into three types:
Order Status :Draft · Confirmed · Cancellation Pending · Cancelled
Fulfillment Status : Processing (Picking, In Transit) · Delivered
Return Status : In Progress (Draft, Requested, Collecting) · Completed